Cancellation & Refund Policy

This policy explains when payments to SNT GROUP (M) SDN BHD may be cancelled or refunded for services purchased through our website, worker portal, mobile app, or approved payment gateways.

1. General Policy

Because many services involve government submissions and third-party processing, not all payments are refundable once work has started.

2. Approved Refund Method

All approved refunds will be returned to the original payment method used during checkout (same bank account, card, e-wallet, or payment gateway channel), unless prohibited by the payment provider or required by law.

We do not issue cash refunds unless explicitly approved in writing by SNT GROUP management.

3. Refund May Be Approved When

• Duplicate payment for the same service or invoice
• Payment made in error and reported promptly with valid proof
• Service not delivered due to an error caused by SNT GROUP
• Cancellation approved before processing has started
• Amount overpaid beyond the official fee due

4. Refund May Not Be Approved When

• Government or third-party fees already submitted or paid
• Service already processed, submitted, or completed
• Incorrect information submitted by the customer
• Change of mind after processing has begun
• Required documents not provided within the requested timeframe

5. Cancellation Requests

Contact us within 24 hours of payment with passport number, payment reference, transaction ID, and reason for cancellation.

6. Refund Processing Time

• Approved refunds are normally processed within 7 to 14 business days
• Bank, card, or gateway processing may require additional time
• We will notify you by email once a refund has been initiated

7. How to Request

Email sntgroup583@gmail.com with your name, passport number, payment date, transaction reference, and proof of payment.

8. Contact